- The American Hotel and Lodging Association (AHLA) has released
new safety and cleaning
guidelines for hotels to use when reopening amid the
- Major hotel brands like Marriott, Hilton, and Wyndham have
pledged to abide by the new protocols.
- They include using contactless check in, getting rid of daily
housekeeping, avoiding or limiting breakfast buffets, and
encouraging self-parking instead of valet service.
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Prepare for a significantly different experience the next time
you stay in a hotel.
As states and countries begin to reopen, the American Hotel and
Lodging Association (AHLA) has released new safety and cleaning
guidelines for the hotel industry.
Major hotel brands including Marriott, Hilton, Wyndham, Hyatt,
and Walt Disney Parks and Resorts have pledged to abide by the
Safe Stay initiative,
which wascreated by the AHLA Safe Stay Advisory Council in
collaboration with public health experts, scientists, and medical
Some of the AHLA-recommended changes include getting rid of or
limiting many aspects of a traditional hotel stay like daily
housekeeping, breakfast buffets, and valet service.
Here are five major changes you can expect next time you stay in
1. You’ll check in with your smartphone.
The AHLA encourages contactless check in and payment processes
whenever possible as hotels welcome back guests.
Many hotels, such as
Hilton, already have their own smartphone app that allows you
to check in and access your room â€” as well fitness centers, side
doors, and any other areas you’d normally access with a key card
â€” without interacting with another person.
2. Don’t expect housekeeping to come clean your room every day.
Guests typically expect daily housekeeping in their hotel rooms
unless they request their room be skipped. That’s about to
Per the new AHLA guidelines, housekeeping should not enter a
guest room during a stay unless specifically requested.
Rooms will be thoroughly cleaned after check-out as usual, with
cleaners paying particular attention to disinfecting high-touch,
nonporous objects like remote controls, toilet seats and handles,
door and water faucet handles, nightstands, telephones, light
switches, luggage racks, and more.
The AHLA notes that “the frequency of room cleaning during a
guest’s stay may be altered based on guest requirements.”
3. Room service will now come via a bag dropped outside your door
â€” or a server in full PPE.
The AHLA recommends that traditional room service be replaced
with a no-contact delivery method.
This could come “in the form of a
market bag left at the door,” as the general manager at Snow
King Resort in Jackson Hole, Wyoming, recently told Business
Or it could mean delivery by an employee outfitted in PPE, as at
luxury hotel brand Aman Resorts.
4. Say goodbye to the traditional hotel breakfast buffet.
Buffet service should be limited. Prepackaged foods and “grab
and go” items should be the preferred method of food delivery, per
If a hotel chooses to continue offering a buffet, food should be
served by an attendant in PPE; sneeze and cough shields should be
placed at all food displays; and condiments, silverware, napkins,
and glassware on tables should be limited to allow for proper
disinfection between each guest.
5. Instead of valet service, self-parking will be encouraged.
If valet service is provided, the hotel must properly disinfect
all contact points within the vehicle, per the AHLA.
Source: FS – All – Interesting – Lifestyle
5 major changes travelers can expect to see right away in
hotels like Marriott, Hilton, and Wyndham as they open back