If you’re in the market for a new vacuum, two brands — Dyson and Shark — stand out among the rest according to a recent customer satisfaction survey by J.D. Power.
In this article, we’ll take a closer look at the study as well as the price differences between canister, stick and upright models.
Here Are This Year’s Best Vacuum Brands
In J.D. Power’s newest vacuum satisfaction study, Dyson and Shark outrank competitors in three different categories.
- Dyson ranks highest in the canister segment with a score of 847. A new Dyson canister vacuum is available now for $399.99.
- Dyson also came out on top in the stick model category with a score of 859 while Shark earned second place with a score of 855. Dyson cordless stick vacuums currently begin at $249.99. You can find Shark corded stick vacuums beginning as low as $169.99.
- Shark ranked highest in the upright model category with a score of 867. You can find Shark upright vacuums starting at $159.99 and Dyson upright vacuums starting at $299.99.
Here’s a closer look at the results based on a 1,000-point scale:
J.D. Power says it based its study on responses from nearly 4,000 customers who purchased an upright, canister or stick vacuum within the past year. The customer satisfaction ratings were determined based on six key drivers: ease of use, features, performance, price, styling/appearance and warranty. However, the study did not compare specific models between brands.
To read more about how J.D. Power collected and indexed data, see details in the company’s online brochure.
Based on J.D. Power’s recent customer satisfaction survey, Dyson ranks highest in two categories while Shark ranks highest in one.
The same study revealed that 44% of vacuum purchases are now taking place online and that word-of-mouth recommendations have become more significant than ever.
If the price is your determining factor, you’ll most likely have better luck finding deals on a Shark. Consider looking for scratch and dent or refurbished models for an even lower price. At ClarkDeals.com, we’ve found refurbished Shark vacuums for less than $100 and refurbished Dyson vacuums under $150.
No matter what brand you end up buying, always be sure to compare prices and take recommendations into account before making your purchase, especially if you’re shopping online.
Do you have a Shark or a Dyson? Let us know what you think about it in the comments below!
More Clark.com Content to Help You Save:
The post New Study: The Best Vacuum Brands for Customer Satisfaction appeared first on Clark Howard.
New Study: The Best Vacuum Brands for Customer Satisfaction