Shipt Review: 5 Things to Know Before Your First Order

Shipt grocery delivery logo displayed on a tablet screen

Getting groceries delivered to your home has never been easier. If you’ve looked into grocery delivery services, you may have come across Shipt.

I recently ordered from Shipt for the first time, and I’ll be sharing my experience and give you some tips for placing your first grocery delivery order.

Watch the video

In this article, we’ll take a look at five things to know before placing your first order.

5 Things to Know About Shipt Grocery Delivery

Ordering your groceries online is a great way to cut down on time spent at the store and money spent on impulse buys. And there are other benefits including the ability to compare prices quickly between stores. 

Of course, the process is different from your traditional shopping trip, and grocery delivery isn’t free. To find out exactly how much more you can expect to pay with Shipt, I compared the prices of individual items from the app to prices at a store near me — and noted the cost differences below.

If you’re thinking about placing an order through Shipt, here are a few things you should know before getting started:

In each section, you’ll find detailed information about Shipt including a step-by-step guide to placing your first order. By the end, it’ll be easy to decide whether or not the grocery delivery service is right for you.

What Is Shipt?

Shipt is a website and an app (available on iOS and Android) that lets you order groceries and other household items online and have them delivered to your home. Downloading the app and creating an account is free, but to place an order you have to buy a membership. 

With Shipt, you can choose from a selection of participating stores in your area. Once you’ve placed your order, a personal shopper will pick up your items, notify you of any out-of-stock products, update your order and deliver your groceries during a time slot that you select. Some locations also offer grocery pickup services. 

To see if Shipt is available in your area, enter your ZIP code here.

How Much Does Shipt Cost?

Before you can place an order through Shipt, you’ll need to pay for a monthly or annual membership. The monthly membership costs $14/month. The annual membership costs $99/year, which works out to $8.25/month.

Members get free delivery for orders $35and over. Orders less than $35 will have a flat $7 delivery fee added to your total

The prices of individual items will vary slightly from in-store pricing to help cover convenience costs. Shipt’s website says members can expect to pay about $5 more using Shipt than they would on a $35 order purchased in a store. 

To see exactly how much the prices varied between what I paid on Shipt and what I would have paid at Meijer, I looked at each product that I had ordered. I compared the prices from my receipt to the prices online at the same store. Here’s what I found:

  Shipt Meijer
Red Delicious Apples $4.89 $3.99
Carnation Evaporated Milk (x2) $3.18 $2.58
Meijer All Natural Pork Loin Center Cut Chops Bone-In (x2.41) $11.06 $9.62
Meijer Fabric Softener Dryer Sheets $3.89 $3.19
Creamette Angel Hair Pasta $1.49 $1.19
Smithfield Hometown Original Smoked Bacon $5.49 $4.99
Gold Medal All Purpose Flour $2.79 $2.29
Total: $32.79 $27.85

Sure enough, I ended up paying $4.94 in additional fees compared to in-store prices, almost exactly what the Shipt website tells you to expect.

In addition to product markups, some of Shipt’s retail partners also include a small service fee that’s added during checkout. When I placed my order from Meijer, I was happy to find there were no additional fees.

Which Stores Does Shipt Work With?

Shipt is owned by Target, but you can use it to get groceries and household essentials delivered from a variety of stores near you.

According to the website, Shipt partners with HEB, Meijer, LIDL, Target, Winn Dixie, Costco, Lowes Foods, Piggly Wiggly, ABC Fine Wine & Spirits and many more. 

Stores that partner with Shipt including Target, Meijer, LIDL and more
Shipt.com

In my area, I found that CVS, Office Depot, Petco, Publix and Safeway were also on the list.

To see which stores partner with Shipt in your area, enter your location on the website or app. You’ll be able to shop at any store on the list. But keep in mind that you can purchase products from only one store per order. 

How Does Shipt Work?

Shipt works by sending your grocery list to a personal shopper who will pick up your items and deliver them to you. 

Before you get started, make sure Shipt is available in your area. Once you’ve confirmed that it is, follow these steps to place your first order: 

1. Download the App or Sign Up Online

First, you’ll need to download the Shipt app (iOS or Android) or create an account online. While it doesn’t cost anything to create an account or download the app, keep in mind you will have to pay for a membership before you place your first order.

To create an account, just enter your name and email address and then create a password. Once you’ve established an account online or through the app, you can use that same information to log in either way.

2. Enter Your Location and Choose Your Store

Once you’ve signed in, enter the address where you want your items delivered. From there, you’ll see a list of stores in your area that partner with Shipt. For my first delivery, I chose Meijer, but it’s easy to change the store for subsequent orders.

Shipt homescreen after logging in and shopping at Meijer
Shipt.com

If you’re shopping at a store where you have a rewards card or membership, you can enter that information by clicking “Account” next to your address — in the top right corner of the app or website — and then clicking “Rewards.” You’ll also have the option to add this information during checkout.

3. Fill Your Shopping Cart

Now you’re ready to start shopping. You can browse by category, what’s on sale or you can search the whole site. After you place your first order, the site will prompt you to consider adding to your order from a selection of recommended and previously ordered items.

I made my grocery list before I went online, and that helped me stay focused on what I needed. It also made it easier to track my total and save even more time. I searched for each product on my list and browsed the available selections. 

Take the time to compare prices between brands and sizes. Once you’ve decided on a product you’d like to buy, click the plus sign or the “add to cart” button. When you’re finished shopping, click on your shopping cart, review your items and continue to the checkout screen.

4. Choose a Membership Plan

If this is your first time placing a Shipt order, you’ll have to choose and pay for a membership plan before checking out. I wasn’t prompted to choose a plan until I was about to place my order. 

Shipt.com

The annual plan is advertised as the best value and works out to $8.25 monthly. This subscription will require you to pay $99 the day you place your first order and will automatically renew each year until you cancel it.

The monthly plan (which is what I chose) costs $14 the day you place your first order and automatically renews each month until you cancel it. 

To decide which membership plan is best for you, consider how often you plan to order from the available stores in your area and whether you think ordering through Shipt will be a regular thing for you beyond the next month.

5. Select Your Delivery Time and Substitution Preferences

Once you’ve chosen s membership level, you’re ready to place your order! On the checkout screen, enter your phone number, verify your delivery address and choose your payment method. 

Below these boxes, you’ll be able to select a delivery time. Depending on when you place your order, you may be able to get your groceries delivered the same day. You can also choose a delivery window up to three days ahead. After you choose a time slot, you may be asked if it’s okay for your shopper to drop off your groceries early. You can choose yes or no. 

For your substitution preferences, you can select one of three options: “contact me so I can choose,” “choose for me,” or “do not substitute.” The option you select will apply to your entire order. 

Once you’ve verified all of your information, chosen a delivery time and indicated your substitution preferences, you can review your total and click “place order.”

6. Be Available to Receive Your Order

You can make changes to your order right up until your shopper begins working on your list. You’ll get a text from your shopper when they begin shopping for you, and you can reply to them directly. 

Text updates from a Shipt shopper

If your shopper needs to contact you about substitutions or out-of-stock items, they’ll text you from the store. 

Finally, be ready to receive your order within the time frame you selected. You’ll receive a text when your shopper is on the way.

Meijer groceries delivered via Shipt

My order was delivered within the first half-hour of my selected time slot. 

Pros & Cons of Shipt

Overall, Shipt is a reliable grocery delivery service that brings household essentials to your door. Still, there are a few drawbacks to ordering groceries online. After using Shipt myself, here are the biggest pros and cons I found: 

Pros

  • Convenience: Shipt helps you save time shopping for groceries and other household items. You can place your order from your phone or laptop, track its progress online, receive updates and get your delivery without having to leave home. That also means you’ll be less tempted to make impulse purchases.
  • Same-Day Delivery: You can get your groceries delivered as soon as one hour after you place your order. You can also schedule your order up to three days in advance for delivery at a time that’s convenient for you.
  • Variety: Depending on your area, you can shop from a big selection of stores. This also makes it easy to compare prices before deciding where to place your order.

Cons

  • Required Membership: Unlike other grocery delivery options, Shipt requires you to purchase a membership before placing any orders. You can choose from a monthly or annual membership and cancel anytime. Just be sure you plan on placing more than one order each month in order to make the membership price worth it. 
  • Higher Prices: Shipt prices are slightly higher than in-store prices to help cover the costs of picking, packing and processing your groceries. On average, you can expect to pay about $5 more per order than you would in-store.

Although I’d used grocery delivery services before, this was the first time I’d placed an order with Shipt. The app and the website both were very easy to navigate, and I was pleasantly surprised by the selection of stores in my area. The quality of the food I got was excellent, and I had no problems placing and receiving my order. Of course, the higher pricing and membership fees were definite downsides.

Do you have your groceries delivered? Let us know where you shop in the comments below!

The post Shipt Review: 5 Things to Know Before Your First Order appeared first on Clark Howard.

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Shipt Review: 5 Things to Know Before Your First Order